Delivery details
1) International shipping prices vary by territory, and the fees are calculated in check-out. Customers need to pay an extra shipping fee for remote area addresses.
2) Accessories are shipped from China by air.
How long does it take to process an order?
Please allow 1-2 business days (excluding weekends and holidays) for your order to be processed for shipping. And delivery will take around 3-5 business days.
How can I confirm my order and get the tracking number?
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-email, please check your spam filter or contact us for confirmation.
You will receive another email with the tracking number 3-5 days after your order is shipped out.
Why there is no update of my tracking number?
For international delivery, this situation happens before your parcel arrives in your country. And the tracking number will be updated after it arrives.
How can I change my order?
If you need any assistance with your order, please click here to contact us immediately. We will not be able to make changes to your order after it is shipped.
How do I check the status of my order?
To track your order, please click here. Due to Covid-19, shipments may be delayed. And the delivery information may be updated slowly or even temporarily no information. Please don't worry, we will do our best to urge FEDEX to help you get the goods as soon as possible.
FEDEX CLICK HERE
https://www.fedex.com/en-us/home.html
ALL LOGISTICS CHANNEL
https://www.17track.net/en
I ordered more than one item. Will they all be delivered at the same time?
If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.
Can I change my delivery address after the product has already been shipped?
Unfortunately, we cannot change shipment information once the product is in route.
I didn't receive all the products I ordered. What should I do?
Please email us immediately with your order ID number. Send all information to Jasonw@zglights.com.
What do I need to do when I received a product that's different from what I ordered?
Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos to customer support Jasonw@zglights.com.
Why does shipment delay?
Shipment delays are normally caused by natural disasters, holidays and other logistical problems.
When I enter the purchase page, your screen went blank and said tech error, what should I do？
Please check your network settings, if there is all right, you can:
- contact us: Jasonw@zglights.com. we will help you create the orders.
- Please reload the page and contact us.